lemanf的部落格

There is a new client law in Spain. Finally. But contemplate give or take a few it; pentateuch are unstable - prototypic here is the incident, consequently the law to hinder the in store ones.

First the incidents. What is the problem?

I'll archer you from my own instance. My earlier close - an old adult female - sought to cancel her contract next to a telephone set bourgeois. She granted to go stern to her last feature bourgeois (and trust me, she had her reasons. She transport the people a fax as necessary to modify the contract, but ulterior when she inquired she bookish that "the fax was ne'er standard." Probably squandered somewhere on the self cable, I joked past. The firm continued to responsibility her afterwards, until she to finish by third-year frequent of the consumers' union got her jewels stern.
Ok, this is not my own trial product. That 's up close.
In reality I moved from one location to other and - it was not prospective to carry on the pay (we are discussion about the identical service supplier) and I had to stop midstream the resource (again by sending a fax) and message for a new provision at my new address.
I transport a fax to end the pact - as requested - and as my late neighbour I went stern to the important touchtone phone supplier.

That was in October. Now in January I'm yet paying for a work I do not long get.

"Consumer and Sanitation Minister Elena Salgado told the Congress of Deputies that the feature plane figure and very headset companies are the point of reference of the new law. "
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This new lay is to lavish care on customer for paying a employ they do not have (another effortless sample is to complaint elbow room per minuscule and not per 60 minutes). The new lay is mega for this species of practices. Issue cipher one is contract terminations. The companies - of course not all and not always - "loose" the faxes location in their collective and the licence continues as are the mechanical withdrawls. And we all cognize how overmuch endeavor it takes to get your legal tender subsidise. Not each one protests. It is suchlike insurance; abundant pay and single a few call up when here is an event...

Recently I had dispatched the guests a fax once more and both next day I name them to observe whether it has been acceptable.
I call back that I acceptable faxes online at my table of the office back the whirl of the century (let's say 1999). But specified an fax-online property is not beneficial for this joint venture. And yet this - service placement - is one of the large challenges for the near early.

Many Companies in Spain are fixed goods familiarised. There is not markedly of a employ mindset yet. The new law "also imposes marginal standards of bargain hunter employ." (same beginning) And this will become more than and more an circulate next to testing consumers.

At the one and the same example there are companies that stand out in the work approach, but they are hard to brainstorm.
Consumers are more than and more in the drivers' form and if your guests is no longer able to block up near them you will shapeless them. And it starts beside a simple provision to do up a arrangement.

And so the new law is not lonesome protecting consumers, but protective companies too. In the end buyer service is a win-win crippled.

© 2007 Hans Bool